Privacy Policy
1. Introduction
This Privacy Policy explains how AUTOHAUS DIAB GMBH collects, uses, stores, protects, and shares personal information when you visit, browse, create an account, place an order, make a payment, request shipping support, submit a return request, or contact us through jademugs.com. By using our website, you agree to the collection and use of information as described in this Privacy Policy.
2. Website Platform
This website is a self-hosted store built on WordPress and powered by WooCommerce. We use WordPress and WooCommerce to display products, manage shopping cart functions, process orders, support customer accounts, manage shipping information, and provide post-purchase customer service. Because this is a self-hosted store, certain technical, order, and customer service records may be stored in our website system for legitimate business purposes.
3. Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, account information, customer service messages, return requests, refund requests, and any information you choose to submit when contacting us. This information is used to process orders, arrange delivery, provide customer support, review returns, and manage payment or shipping-related issues.
4. Order and Shipping Information
When you place an order, we collect information necessary to complete the transaction and deliver your products. This may include product details, quantity, order amount, delivery address, shipping region, selected shipping method, tracking number, carrier information, delivery status, customs-related information where applicable, and communication records related to delivery. This information helps us provide worldwide shipping services and handle shipping issues such as tracking delays, damaged packages, lost parcels, customs questions, and address corrections.
5. Payment Information
Payments on our website are processed by third-party payment service providers, including Stripe and PayPal where available. We do not directly collect, store, access, or retain your full card number, CVV, payment password, bank login details, or other sensitive payment credentials on our servers. During checkout, sensitive payment information is transmitted directly to the applicable payment processor for authorization, verification, fraud screening, and settlement.
6. Limited Payment Records We May Receive
Although we do not store complete payment credentials, we may receive limited payment-related information from Stripe, PayPal, or other payment providers. This may include payment status, transaction reference number, payment method type, order amount, currency, billing confirmation, risk review result, refund status, dispute status, and payment authorization result. We use this limited information to confirm payment, process orders, issue refunds, respond to payment disputes, and maintain accurate transaction records.
7. Transaction Currency
All transactions on our website are processed in Euros (EUR). If your bank account, card, wallet, or payment method uses another currency, your bank, card issuer, PayPal, Stripe, or other payment provider may apply currency conversion rates, foreign transaction fees, or related charges. These charges are handled by the payment provider or financial institution and are not controlled by us.
8. How We Use Your Information
We use personal information to operate our website, process orders, confirm payment, provide shipping, send tracking updates, respond to customer inquiries, review return and refund requests, investigate damaged or missing packages, prevent fraud, improve website performance, comply with legal obligations, enforce our policies, and protect our business, customers, and payment systems from misuse or unauthorized activity.
9. Shipping, Returns, and Customer Service Use
We may use your information to support our shipping and after-sales procedures. This includes verifying delivery addresses, arranging logistics carriers, sending tracking information, reviewing package damage claims, confirming delivery status, processing return authorization, inspecting returned items, issuing refunds, and maintaining communication records. For damaged, defective, missing, or incorrect items, we may request order numbers, photos of the item, packaging photos, shipping label photos, and a description of the issue to verify the claim.
10. Data Security Measures
We use reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include SSL/TLS encryption, secure checkout pages, encrypted data transmission, access control, strong password practices, limited administrative permissions, website monitoring, malware protection, firewall protection, secure hosting configuration, plugin and system updates, backup procedures, and internal restrictions on who may access customer records.
11. Payment Security Measures
Payment security is handled through professional third-party payment processors such as Stripe and PayPal. These providers may use tokenization, encryption, risk screening, fraud detection, 3D Secure or similar authentication where applicable, transaction monitoring, and payment compliance procedures. Tokenization helps replace sensitive card details with secure payment tokens, reducing the need for sensitive payment data to pass through or remain on our systems.
12. Fraud Prevention and Stripe Dispute Support
To help prevent fraud and support payment dispute review, we may retain order records, customer communication, payment confirmation, shipping tracking, delivery confirmation, carrier records, refund records, return authorization, inspection results, and evidence related to the fulfillment of an order. These records may be used to respond to Stripe, PayPal, banks, card issuers, or payment networks when a chargeback, payment dispute, fraud claim, or refund issue is submitted.
13. Cookies and Tracking Technologies
Our website may use cookies, pixels, log files, analytics tools, session identifiers, and similar technologies to support website operation, shopping cart functions, checkout, account login, fraud prevention, performance analysis, security monitoring, and marketing measurement where permitted. You may disable cookies through your browser settings, but some website features, including cart, checkout, and account functions, may not work properly without certain essential cookies.
14. Analytics and Website Improvement
We may collect technical information such as IP address, browser type, device type, operating system, pages visited, referring pages, access time, session behavior, error logs, and approximate location information derived from IP address. This information helps us understand how visitors use our website, improve page performance, detect technical issues, prevent abuse, and maintain website security.
15. Sharing Information with Service Providers
We may share necessary personal information with trusted third-party service providers that help us operate our store and complete customer orders. These providers may include payment processors, shipping carriers, logistics partners, hosting providers, WooCommerce-related service providers, email service providers, fraud prevention tools, analytics providers, customer service tools, and professional advisors. We only share information that is reasonably necessary for the service being provided.
16. International Shipping and Cross-Border Transfers
Because we provide worldwide shipping services, your personal information may be transferred to or processed in countries or regions outside your own location. For example, your name, address, phone number, email address, and shipment details may be shared with logistics carriers, customs service providers, or local delivery partners to complete delivery. Where required, we use reasonable safeguards to protect personal information involved in cross-border processing.
17. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. This may include order processing, customer service, tax records, accounting records, legal compliance, fraud prevention, dispute resolution, chargeback defense, return and refund records, and business recordkeeping. When information is no longer needed, we will delete, anonymize, or securely restrict access to it where appropriate.
18. GDPR Privacy Rights for European Users
If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy protections, you may have rights under applicable data protection laws, including the right to request access to your personal information, correction of inaccurate information, deletion of certain information, restriction of processing, objection to certain processing, data portability, and withdrawal of consent where processing is based on consent. To exercise these rights, please contact us at support@jademugs.com.
19. Legal Bases Under GDPR
Where GDPR or similar laws apply, we may process personal information based on several legal bases. These include performance of a contract when we process orders and arrange delivery, legitimate interests when we prevent fraud and improve website security, legal obligations when we retain tax or transaction records, and consent where required for optional marketing or non-essential cookies. We do not use personal information in a way that is incompatible with the purposes described in this Privacy Policy.
20. United States Privacy Notice
If you are located in the United States, you may have privacy rights under applicable federal or state privacy laws depending on your state of residence. These rights may include the right to request access to personal information, correction, deletion, portability, or information about certain categories of data sharing. We do not sell your full payment information, and we do not store full card numbers or CVV codes. To submit a privacy request, please contact us at support@jademugs.com.
21. Children’s Privacy
Our website is intended for general audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us at support@jademugs.com, and we will take reasonable steps to delete the information where required by applicable law.
22. Contact Us
If you have questions about this Privacy Policy, your personal information, payment security, shipping records, refund records, privacy rights, or how we handle customer data, please contact us at support@jademugs.com. You may also contact us by phone at +49 40 8306262 or by mail at Datumer Chaussee 233 a, 25421 Pinneberg, Germany. Please include enough information for us to identify your order or request so we can respond more efficiently.