Payment Policy

1. Accepted Payment Methods

We accept the following payment methods for orders placed on our website: Visa, Mastercard, American Express, PayPal, Discover, JCB, Apple Pay, and Google Pay. The payment methods available to you may vary depending on your billing location, device type, browser, card issuer, payment provider, and the options displayed at checkout. Please make sure that your payment information is accurate and up to date before submitting your order. By placing an order, you confirm that you are authorized to use the selected payment method and that the payment details provided are valid and complete.

2. Transaction Currency

All product prices, order totals, shipping fees, taxes where applicable, refunds, and payment transactions on our website are processed in Euros (EUR). If your card, bank account, PayPal account, or digital wallet uses a currency other than EUR, your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, or other charges. These fees are determined by your financial institution or payment provider and are not controlled by us. We recommend reviewing any possible currency conversion or international payment charges with your bank or payment provider before completing your purchase.

3. Third-Party Payment Processing

All payments are processed securely through trusted third-party payment service providers, including Stripe and PayPal where available. These payment providers are responsible for securely handling and authorizing payment transactions. We do not directly collect, store, access, or retain your full credit card number, debit card number, CVV, payment password, bank login details, or other sensitive payment credentials on our servers. During checkout, your payment information is transmitted directly to the applicable third-party payment processor for authorization, verification, and settlement. We may only receive limited transaction-related information, such as payment status, order amount, transaction reference, payment method type, and confirmation details necessary to process your order.

4. Payment Security and Protection Technology

We take payment security seriously and use reasonable technical and organizational measures to help protect checkout transactions. Our website uses secure checkout pages, SSL/TLS encryption, encrypted data transmission, payment tokenization, secure payment gateways, fraud-screening tools, transaction monitoring, and restricted administrative access controls. Tokenization helps replace sensitive payment details with secure payment tokens, reducing the need for sensitive card information to pass through or remain on our systems. Access to order and payment-related records is limited to authorized personnel who need such information for order processing, customer service, fraud prevention, refund handling, and legal or compliance purposes. Although no online payment system can be guaranteed to be completely risk-free, we work with professional payment processors such as Stripe and PayPal to provide a safer checkout experience.

5. Payment Failure, Verification, and Disputes

A payment may fail or be declined for several reasons, including incorrect billing information, an expired card, insufficient funds, card issuer restrictions, failed security verification, payment provider risk review, suspected fraud, network errors, or temporary service interruptions. If your payment fails, please check your billing details, confirm that your payment method is active, or try another accepted payment method. In some cases, your bank, card issuer, Stripe, PayPal, or another payment provider may require additional verification before approving the transaction. If you believe you were charged incorrectly, charged more than once, or have a payment-related concern, please contact us first so we can review the order, payment status, and transaction records. We will make reasonable efforts to assist with payment disputes, failed payments, duplicate charges, or authorization issues, but final approval, reversal, or chargeback decisions may be handled by the bank, card issuer, PayPal, Stripe, or other relevant payment provider.

6. Refunds to the Original Payment Method

Approved refunds will be issued back to the original payment method used when placing the order. Refunds are typically processed within 7 business days after refund approval. Once the refund has been submitted, the time required for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, Stripe, digital wallet provider, or other payment provider. We cannot issue refunds to a different card, account, wallet, or payment method unless required by law or permitted by the payment provider. If the original payment method is no longer available, the refund process may be subject to the policies of your bank or payment provider. Shipping fees, taxes, duties, or other charges may be refundable or non-refundable depending on the order situation and the applicable refund policy.